2020 and the Year of the Travel Complaint: How to Resolve Yours

Available for Interviews:  Christopher Elliott

Christopher Elliott is an author, advocate, and journalist. He writes six weekly columns about customer service, with a special emphasis on travel and technology. His work reaches more than 10 million readers a week. You
have likely read his work in USA Today or Forbes.

What Travel Expert and Consumer Advocate, Christopher Elliot,
could say about Travel Complaints in 2020

“Consumers seemed to understand the extraordinary circumstances of the pandemic and that we were all in this together.”  –Chris Elliott

In his recent advocacy newsletter at ChrisElliott.com, Chris Elliott explores the Year of the Travel Complaint that seemed to be the theme for 2020.

Talking Points on an Interview on Travel Complaints:
      • Why 2020 was the year of the travels complaint
      • How the government didn’t help matters in many cases
      • Customer horror stories
      • What to do with your travel complaints and how to resolve them
      • The 3 P’s of problem-solving that may help travelers

Read Christopher Elliott’s full story here:

2020 was the year of the travel Complaint: Here’s how to resolve yours

Whether you’re waiting for money back on an airline ticket, a cruise or a tour, your patience, persistence and politeness will pay off.


Interview: Christopher Elliott

Christopher Elliott, author of two books which are practical guides that help people make smarter purchases: How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) (National Geographic) and Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals (Wiley). He founded two nonprofit organizations for consumers. Elliott Advocacy is a 501 (c)(3) nonprofit organization that empowers people to solve their problems and helps those who can’t. Elliott.org helps readers through direct advocacy, journalism on an ad-free website and maintaining the largest database of executive contact information on the Internet. He also co-founded Travelers United, a nonprofit organization that works in Washington to help travelers. Elliott also writes six weekly columns that have a combined reach of 10 million readers, including The Washington Post, USA Today, and Forbes, and his articles can be seen in newspapers and magazines across the country.

In addition to being a nationally-recognized expert on customer service, Elliott is an inveterate traveler. In his spare time, he enjoys hiking, photography, and scuba diving. His weekly family travel column for USA Today chronicles his never-ending journey around the world with his three children. Elliott is based in Prescott, Arizona.


Jo Allison
Managing Editor
Director of Public Relations
Success In Media, Inc.

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