Some talking points for an interview on
how to be an active listener:
- Be present—seriously present. Listen to hear, not to respond.
- Respond with comments about what the person just said, rather than new information.
- Ask questions to get more details out of the other person. Ask every question possible before adding more information.
- Make sure you are in the place to listen. If not, schedule a time you can talk. Clear away distractions. Shut down the phone, computer, etc. Make sure background noise is not a problem.
- Ask the person to slow down if they are talking too fast. Our brains can only handle 5–7 chunks of information at a time so you can listen better if other people speak more briefly.
Carol Barkes, CPM, is a trend-setting mediator, business executive and educator specializing in the use of neuroscience to improve business performance, interpersonal communications, negotiation and conflict resolution processes for optimally successful results. She is also a speaker, educator, and author of the bestselling book: Success Breakthroughs.
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