Carol Barkes, CPM, MBA, is a conflict resolution expert, mediator, national speaker, educator and bestselling author who uniquely applies neuroscience to the fields of conflict resolution and negotiations. Her expert perspective is always fresh and relevant.
in an interview on How Attorneys Can Better Communicators:
1) Stop talking. Attorneys would benefit from using less words, slowing down and allowing others to have room to interject.
2) Listen more. Strong negotiators already know their position and can only better position themselves through learning about the other sides position.
3) Never say “No.” When looking for solutions, never say “No” for another party until they are asked. The answer is always a “No” if we do not try.
4) Trust the mediator. Trust the mediator and use them as an asset and assistant. If possible, include the mediator in client conversations. They are there to help you brainstorm. If they don’t get to participate in a conversation, they cannot impart additional ideas or knowledge.
5) Avoid competitive negotiating. It typically creates the least favorable results and relationships.
6) Take turns speaking. In Zoom, avoid talking over people as nobody can be heard. In person, avoid talking over people because it is rude and aggressive.
7) Allow the process to work. Do not try to take control of the mediation process from the mediator. It will not be favorable to your client and your cause.
Interviews: Carol Barkes
Carol Barkes, CPM, MBA, is a trend-setting mediator, business executive and educator specializing in the use of neuroscience to improve business performance, interpersonal communications, negotiation and conflict resolution processes for optimally successful results. She is also a speaker, educator, and author of the bestselling book: Success Breakthroughs: Leading Entrepreneurs and Professionals Reveal Their Secrets for Breaking Through to Success.
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