Carol Barkes, CPM, MBA, is a conflict resolution expert, mediator, national speaker, educator and bestselling author who uniquely applies neuroscience to the fields of conflict resolution and negotiations. Her expert perspective is always fresh and relevant.
in an interview on How Attorneys Can Better Communicators:
1) Stop talking. Attorneys would benefit from using less words, slowing down and allowing others to have room to interject.
2) Listen more. Strong negotiators already know their position and can only better position themselves through learning about the other sides position.