Carol Barkes, CPM, MBA, is a conflict resolution expert, mediator, national speaker, educator and bestselling author who uniquely applies neuroscience to the fields of conflict resolution and negotiations. Her expert perspective is always fresh and relevant.
on Commanding Better Leadership Skills in Meetings:
1) Walk into the meeting with good posture. Look directly into their eyes when doing so. When sitting, maintain good posture and eye contact, as well.
2) Smile. A soft, sincere smile that activates the muscles around your eyes generates more trust in others. Combine this with slowing your rate of speech and using fewer words. More concise wording will make your comments more effective. The opposite of this is when we are stressed—our pitch raises and we speak faster; this is a sign of a fear response and should be avoided.
3) Show people you are listening by acknowledging what they are saying and stick with their topic before introducing your ideas. By doing so, your thoughts will be better received.
4) Avoid interrupting. Speak with respect. Those who give respect and dignity often receive the same, in kind.
Interviews: Carol Barkes
Carol Barkes, CPM, MBA, is a trend-setting mediator, business executive and educator specializing in the use of neuroscience to improve business performance, interpersonal communications, negotiation and conflict resolution processes for optimally successful results. She is also a speaker, educator, and author of the bestselling book: Success Breakthroughs: Leading Entrepreneurs and Professionals Reveal Their Secrets for Breaking Through to Success.
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