Interview: Carol Barkes on The Manager’s Role and How They Can Be Effective.
Carol Barkes is a conflict resolution expert, mediator, national speaker, educator and bestselling author who uniquely applies neuroscience to the fields of conflict resolution and negotiations. Her expert perspective on communications in the workplace and home is always fresh and relevant.
Some Talking Points from Carol Barkes on
The Manager’s Role:
- A manager will be most effective if they teach their employees to think about thinking. Instead of telling employees what to do, effective managers should walk their employees through the process of solving their own problems. By doing so, they gradually are not needed for decision making as much, thus empowering their employees and freeing up their own time for more productive endeavors.
- Managers should allow their employees to be autonomous; in other words, employees should have input about job tasks specific to their roles. By allowing an employee to express their thoughts and opinions about processes they perform, the manager gets insight about how processes can often be improved. It all is liberating to their team.
- Keep meetings brief and focused on what went well, and what went well but could be done better. Reframing opportunities as positive—and yet worthy of improvement—inspires employees to do better without feeling criticized.
Available for Interviews:Carol Barkes
Carol Barkes, CPM, is a trend-setting mediator, business executive and educator specializing in the use of neuroscience to improve business performance, interpersonal communications, negotiation and conflict resolution processes for optimally successful results. She is also a speaker, educator, and author of the bestselling book: Success Breakthroughs: Leading Entrepreneurs and Professionals Reveal Their Secrets for Breaking Through to Success.
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