Carol Barkes is a trend-setting mediator, business executive and educator specializing in the use of neuroscience to improve business performance, interpersonal communications, negotiation and conflict resolution processes for optimally successful results.
Talking Points From Carol Barkes On
How to Argue Without Being Emotional:
When someone cries during a difficult conversation, it is due to a release of chemicals that activates the limbic system of their brain. This part of the brain is where our freeze, fight, or flight response is generated. The tears are just one physiological symptom of this system being activated. Others include getting red (on our chest, neck, and/or face), shaking, raised voice, talking faster, closed body language (a defense mechanism), increased blink rate, etc.