Carol Barkes, CPM, MBA, is a conflict resolution expert, mediator, national speaker, educator and bestselling author who uniquely applies neuroscience to the fields of conflict resolution and negotiations. Her expert perspective is always fresh and relevant.
on 3 Ways on How to Avoid Awkward Conversations:
1) Listen more
People spend too much time thinking about themselves versus being present in the conversation. Conversations flow much better when one tries to cease thinking of what to say or how they will be perceived, and instead, focus on really hearing the other person. We tend to listen with a response in mind. We will be less anxious if we wait to truly hear the other person and formulate the next right thing to say based on what THEY said. Make it about them.