The One Key Virtue for Leaders of the New Workplace: Trust

Available for Interviews:  Leni Rivera

Leni Rivera is a Workplace Experience specialist and author of its very first book in the industry, Workplace Experience. Her passion is creating work environments that enable employees to be both productive and happy, regardless of where that is. 

What Leni Rivera can say in an interview about
Trust and the New Workplace

When we think of remote work, and adopting a hybrid work model, we tend to think that this is a concept, or a trend, that emerged because of the pandemic. But nothing could be farther from the truth. Not only has remote work been around for over a decade, but it has also already proven to be a sustainable and effective work model – for both businesses and employees – long before the pandemic struck.

Key Concepts Surrounding
Trust and the New Workplace:

RESISTANCE. In spite of the clear benefits, however, one of the main reasons the concept of remote work was not welcomed in more companies is because leaders had a difficult time letting go of long-held notions about the structure of work: Employees had to “be seen” to be recognized in an organization; staying in the office late meant you’re the hard worker; and team members who were seen at their desks working the entire day were the “reliable” ones.

VISABILITY. This notion of “visibility” being central to measuring a worker’s credibility, rather than the appraisal of their actual results, is not only erroneous, but it also sends a clear message to employees that unless management can see them performing their jobs, they don’t trust that they’re doing it.

CHANGE. Unfortunately, it is this same notion that is driving today’s resistance to fully embrace a remote work environment. And yet, it is becoming more and more certain that working remotely has become the expectation for all present and future workplaces.

VALUE. Earlier this year, very shortly after companies began announcing their plans for their workers to return to the office, the Great Resignation began. And it’s not a coincidence. After a year of appreciating the benefits of working from home, especially during one of the most challenging times in our lives, people everywhere understood what it meant to value others and to be valued themselves. And when they realized they may have to return to face a workplace environment in which they didn’t feel valued by their companies, it impacted their decision to simply leave.

FOCUS. It’s clear that the only way for employees to thrive and to want to stay with their employers is for companies to start shifting their focus onto the employees themselves. The feeling of being connected, engaged, and a part of something important, has more to do with feeling valued and trusted by their organization than it does about a retrofitted corporate office or new technology tools. The concept of a workplace experience is shifting. Its focus is less on where people work and more on how they work, providing workers with what they need to be productive, engaged, and happy. Period. Regardless of where that is. And only within an environment and leadership of trust can employees, and businesses, flourish.

The “glue” that holds all of these concepts together and enables the workplace to survive and thrive is TRUST. Without it, the proverbial house of cards crumbles. When trust exists between management and employees, confidence, integrity, responsibility, ability, and expectations remain positive and strong.


Interview: Leni Rivera

Leni Rivera is a Workplace Experience specialist and author of its very first book in the industry. Her passion is creating work environments that enable employees to be both productive and happy, regardless of where that is.

With a 20-year career spanning three continents and in corporate leadership roles in Interior Design, Real Estate Development, and Global Workplace Services, Leni has the unique ability to understand the impact of a physical environment on employee behavior, and corporate cultures.
Today, as the world begins emerging from the pandemic and organizations start to rethink the future of their workplace, Leni is front and center helping leaders and peers develop a Workplace Experience that drives safety, flexibility, and productivity, allowing employees and businesses to continue to thrive.

Jo Allison
Managing Editor
Director of Public Relations
Success In Media, Inc.

Leave a Reply