Available for Interviews: Dr. Kelly Waltman
Kelly Waltman, PhD, is the Founder and CEO of SLR Leadership Consultion, LLC. She is also the author of Elevate Connection: Cutivate and Engaged, Inspired, Productive and Profitable Team Culture.
What Dr. Kelly Waltman can say in an interview about
A Unified Leadership Philosophy in Business:
- Do you have a customer service philosophy for your business? Most likely. How about a unified leadership philosophy? If you’re like most leaders and businesses, probably not. While this may be typical, it’s not healthy or ideal.
- What does it mean to have a unified leadership philosophy for your company?
- Compare it to a company’s philosophy toward customer service. Each employee will bring his/her own unique personality to the customer interaction, but the overall spirit or tone of customer service should be consistent. You wouldn’t expect (or accept) that one customer’s experience would be significantly better or worse than the next. As the leader, you would convey a cohesive message and approach to customer service to your team and expect that all customers would have a similar, positive experience. The same should be expected for how managers work with the employees on their teams.
- Of course, each manager is going to have their own personality—I wouldn’t advocate for a team of manager minions. There is a difference, however, between personality or style and approach. Each organization or team should have a consistent and unified leadership philosophy. An employee’s experience within an organization shouldn’t vary drastically based upon their assigned supervisor.
- It is the responsibility of agency leaders to set the tone of leadership—to cultivate a shared understanding of what effective and positive leadership looks like within the organization. Take the time to develop guiding principles and identify your leadership philosophy. Here are some questions to help you get started:
What are your core values as leaders?
How do you believe all employees should be treated?
How should leaders handle issues when they arise?
How will you celebrate the wins?
- A shared philosophy will provide a crucial measure of support for your leaders and promote a more positive work environment for all of your staff.
Interview: Dr. Kelly Waltman
Kelly Waltman, PhD, is the Founder and CEO of SLR Leadership Consultion, LLC. She is also the author of Elevate Connection: Cutivate and Engaged, Inspired, Productive and Profitable Team Culture. Located in Harrisburg, Pennsylvania, SLR Leadership Consulting offers individual- and team-based coaching and professional development services with an emphasis on workplace culture, communication, and getting comfortable with feedback.
With over twenty years of experience developing and delivering curricula, Dr. Waltman has a passion for helping individuals learn and grow. From the classroom to the boardroom, she has designed content for groups of all sizes. She also brings over a decade of managerial and leadership experience to her work—holding director-level positions with previous employers, and serving as a board member for local non-profit organizations.
In addition to her work with SLR Leadership Consulting, Dr. Waltman founded She Leads and Reads, a monthly book club, and content curation site focused on personal and professional development books.
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