Available for Interviews: Leni Rivera
Leni Rivera is a Workplace Experience specialist and author of its very first book in the industry, Workplace Experience. Her passion is creating work environments that enable employees to be both productive and happy, regardless of where that is.
What Leni Rivera can say in an interview about
How to Retain Employees:
Last year, very shortly after companies began announcing their plans for their workers to return to the office, the Great Resignation began. And it’s not a coincidence. After almost two years of appreciating the benefits of working from home, especially during one of the most challenging times in our lifetime, people everywhere understood what it meant to value others and to be valued themselves. And when they realized they may have to return to face a workplace environment in which they didn’t feel valued by their companies, it impacted their decision to simply leave.
Here’s what companies can to do to retain their greatest asset, their workforce:
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- The single best thing that organizations of all industries can offer workers in this time of the War for Talent to attract and keep them is Empathy.
- A vast majority of workers who have joined the Great Resignation are from industries called the “deskless” workforce (retail, hospitality, restaurants, transportation, etc.), industries that are known for focusing on customers and not on their workers. When the pandemic hit, and these workers were given an opportunity to re-establish their priorities, many of them decided working in a place they “tolerate” is no longer sustainable. Many went back to school, switched industries, or started their own companies. That’s why employers who focus on increased salaries and improved benefits are not winning in the war for talent.
- Taking the time to understand — and empathize — with a worker’s conditions within your organization, with their individual struggles, desires, and values, will be the key to your success. Don’t underestimate the value of a clean, quiet, comfortable break room; improve the focus on physical, mental, and psychological health while in the workplace; invest in workers’ childcare and/or parent care needs; and invest in their education and personal growth. Work with workers to achieve their personal priorities, and you will find their loyalty in return.
Today, with millions of people joining this Great Resignation, the message is clear: the companies that will emerge strongest in this struggle to retain and attract talent, and which will prove the most resilient and sustainably productive, are the ones that put their employees first. This means really listening to their needs, and adjusting their workplace policies, structures, and environments accordingly. And yes, it means enabling them to work successfully, productively, and happily, from anywhere too (whenever it’s possible to do so).
Interview: Leni Rivera
Leni Rivera is a Workplace Experience specialist and author of its very first book in the industry. Her passion is creating work environments that enable employees to be both productive and happy, regardless of where that is. Additionally, Leni is currently working on her Master’s in Industrial & Organizational Psychology.
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